Privacy Policy

Guidelines for using and protecting your personal information.

Updated 10 August, 2023

Betta Platform Live provides this Privacy Policy to inform users of our policies and procedures regarding the collection, use and disclosure of personally identifiable information received from users of this website, located at https://bettaplat.com/ “the Website”.

Betta Platform allows registered users to live stream pre-recorded and real-time video content to different supported platforms.

This Privacy Policy describes how and when Betta Platform collects, uses and shares your information when you use our services. When using any of our services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy.

 

GDRP COMPLIENCE

Betta Platform fully comply with General Data Protection Regulation (GDPR). All our service providers are also GDPR compliant. 

 

HOW WE COLLECT INFORMATION

We collect information in following ways: 

  • We collect information that you voluntarily provide to become a registered user of our service (e.g. name, an email address and password). You may however visit our site anonymously. 
  • We collect information when you login to other third-party platforms by logging into an account that you already have with certain third-party sites e.g. YouTube, Facebook, X (formally Twitter) , etc. via our service. 
  • When you upload a video or picture, we collect information about the video/picture for statistical purpose e.g. file size, file format, file name, title of your stream etc.
  • When you browse our website we collect information about how you use our Service (See “Log Data,” below.)  

 

WHERE WE STORE YOUR INFORMATION

We store your personal information on our servers located inside the European Union.

 

WHAT INFORMATION WE COLLECT AND WHERE WE USE IT

  • Personal Data:  When you register with us through the Website or mobile app to become a registered user of Betta Platform and when you buy our subscription plan, we ask you for certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
    • Email address
    • First name and last name
    • Address, State, Province, ZIP/Postal code, City
    • Cookies and Usage Data

We use your Personal Information to provide the Services to you. For example: 

Account registration: We create your user account for your use of the Service based upon the Personal Information you provide. 

Communications:We use your Personal Information to contact you with Betta Platform newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “preferences” information in your account settings. (See “Your choices regarding information,” below.) 

Customer service: We use your Personal Information to respond to your questions and/or inquiries. 

  • Access tokens:  When you want to stream your videos to a supported third-party platform we ask you to authorize Betta Platform to post on the third-party platforms on your behalf. When you grant us authorization we save an access token that is linked to your account on that third-party platform. This token is provided by the third-party and identifies the permissions you have given us. We use this access token to stream videos on your accounts on the third-party platforms. We do not have access to your username and password or other account credentials on any of the supported platform to where you stream your videos. Current supported platforms are YouTube, Facebook, X (formally twitter), Twitch & other Custom Platforms. 
  • Log Data:  When you visit the Service, whether as a registered User or a non-registered user just browsing, our servers automatically record information that your browser sends whenever you visit a website (“Log Data”). This Log Data may include information such as your IP address, the operating system type, browser type, browser language, the webpage you were visiting before you came to our Service, Country and state where you are accessing our webpage from, last time you visited our website, pages of our Service that you visit, the time spent on those pages, information you search for on our Service, access times and dates, your subscription plan if you are a paid user and other statistics. We use this information to monitor and analyze use of the Service and the Service’s technical administration, to increase our Service’s functionality and user-friendliness, and to better tailor our Service to our visitors’ needs. For example, some of this information is visible to our support agents and they can quickly help you without asking for basic details about your browser and system etc. We also use this information to verify that visitors to the Service meet the criteria required to process their requests.
  • Content:  Accountholders will upload content such as videos, text (e.g. video description, title etc.) and pictures (e.g. profile pictures, video thumbnails etc.). This content is necessary to stream your videos to the destination platform and to accurately display your historical data in your Betta Platform dashboard. All your uploaded content is saved securely on our servers located inside European Union. We do not, edit, modify, share or scan your uploaded content in anyway.
  • Cookies:  Like many online services, Betta Platform uses “cookies” and similar tracking technologies on our Service to collect information. A cookie is a small data file that is stored in your browser. We utilize cookies to enable certain features of the Service, to better understand how you interact with the Service, for marketing and to monitor aggregate usage by Betta Platform Users and web traffic routing on the Service. If you do not accept cookies, you may not be able to use all portions of the Service or all functionality of the Service. (See “Your choices regarding information,” below.)

    For more information about cookies and what information they collect, see our cookie policy and cookie declaration.

  • Analytics and History:  When you stream videos using our website we automatically record information that we can use to provide you different statistics, to make sure you comply with the video size/format requirements and keep track of your streaming history so that your streaming history is visible in Betta Platform dashboard. Information collection includes, but is not limited to, video size, video format, video title, date and time when video was streamed, video length, name of platforms video is streamed to and name of social accounts (Facebook Pages, Groups etc.) where the video is streamed. We also keep a history of all your video streaming activity. We keep the link of your streams on the platforms where it is streamed (for analytics purpose). We only keep the link of your videos on the platforms where it is streamed (for analytics purpose) but not the actual video. For example if you stream your video to YouTube and Facebook we store a URL of your video on YouTube and Facebook. The privacy settings of the video you have streamed apply to us, just as they apply to any other normal internet user.
  • Other Information You May Submit:  You may submit data to us for limited purposes such as requesting customer support; answering a questionnaire; participating in a study; entering contests or sweepstakes; or signing up to receive communications from us or another user.

 

YOUR RIGHTS

You have a right to be informed of Personal Data processed by Betta Platform Live, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive a structured, common and machine-readable format of Personal Data you provided to us.

We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.

 
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